Customer Service
Brandly's customer service is praised for responsiveness, helpfulness, and proactive support. Users appreciate the team’s dedication to smooth transactions, logistics management, and quick issue resolution, making it a key strength in onboarding and ordering.
Multiple channels
Support tailored to your needs
Customers use Brandly's online platform to order, approve, and manage business cards efficiently. Support is provided via email and chat for everyday issues, with Zoom or phone available for onboarding and complex problems. The platform also stores order, team, and billing information, enabling quick reorders and independent issue resolution, ensuring seamless order management and fast problem-solving.
What customers tell us
Customer service reviews
Brandly’s customer service is highly rated by users, who appreciate the team’s responsiveness, helpfulness, and proactive approach. Customers commend the team for going above and beyond to assist, ensuring smooth transactions, managing logistics, and quickly resolving printing issues. Overall, it’s recognized as a key strength, offering an efficient and supportive experience throughout the onboarding and ordering process.
Lauren, Yulista
The team at Brandly is so easy to work with and responsive to all the questions and customizations we’ve had. Ordering business cards for the entire company is one of the things I’ve always dreaded, but this team has made it so easy. I’m actually excited to roll this out to our company. Thanks!
Debra, United Disabilities Services
The Brandly Team has the best customer service! Everyone I have dealt with has been very helpful and responsive. The ability to order single sets of business cards as needed based on a pre-set template is just what I was looking for. Thank you, Brandly Team!
Alicia, HTI Jobs
Everyone I interacted with at Brandly was very responsive and personable throughout the process - from getting our portal set up to any time I have a question or need help. The cards are much better in quality and price than vendors we tried working with locally.
Documentation
Support materials, always within reach
The Brandly support portal at brandly.com/support provides comprehensive resources, including guides on account setup, payments, printing basics, and product options. It offers step-by-step instructions for placing and reordering business cards, along with troubleshooting tips for design or ordering challenges. With detailed FAQs and information on shipping and billing, the portal ensures users can efficiently manage most of their business card needs independently.
Ready to step into smart
business card ordering?
Opening an account is free.
Just pay for the cards you order.
Want to learn more?
See how it works...
We'll walk you through our product
and answer any questions you have.